Privacy Policy

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At MTR, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.

MTR is a commercial pipework and mechanical services contractor providing installation, maintenance, and engineering services for commercial and industrial clients.

We may collect and process the following types of personal information:

When you contact us through our website, email, or phone, we may collect:

• Name
   
• Company name
   
• Email address
   
• Phone number
   
• Project details or enquiry information
   

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Pages visited
   
• Time spent on pages
   
• Device information
   

This information helps us improve website performance and user experience.

We use the information we collect for the following purposes:

• Responding to enquiries and project requests
   
• Providing quotes or service information
   
• Delivering our engineering and contracting services
   
• Managing business relationships with clients and suppliers
   
• Improving our website and services
   
• Complying with legal obligations
   

We will only use your information where we have a lawful basis under UK data protection law.

We process personal data under the following lawful bases:

• Contractual necessity – to respond to enquiries or deliver services
   
• Legitimate interests – to operate and improve our business
   
• Legal obligations – where required by law
   
• Consent – where you have explicitly agreed to receive communications
   

We do not sell or trade personal data.

We may share information with trusted third parties where necessary to operate our business, including:

• IT and website service providers
   
• Professional advisers (legal, accounting)
   
• Contractors or suppliers involved in project delivery
   

All third parties are required to handle your data securely and in compliance with applicable laws.

We take appropriate technical and organisational measures to protect your personal data from:

• unauthorised access
   
• loss or misuse
   
• alteration or disclosure
   

Your information is stored securely and only retained for as long as necessary to fulfil the purpose it was collected for or to comply with legal requirements.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
   
• Request correction of inaccurate data
   
• Request deletion of your data where appropriate
   
• Restrict or object to certain processing
   
• Request transfer of your data to another provider
   

To exercise any of these rights, please contact us using the details listed above.

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The latest version will always be available on our website.